Frequently Asked Questions
We hope you find many of your questions about joining programs at the College here. If you wish to know more you can downlaod the Student Handbook here.
What Fees Do I Pay ?
Fees are listed where payable with each course and are a once only cost payable on enrolment. This cost provides for Tuition and Administration costs only.
Enrolment into a class will only be accepted on payment.
Accredited courses may be subsidised by the NSW Government.
Contact the College to enquire about your eligibility.
Note: NCC complies with ASQA Clause 7.3 and does not require more than $1500 to be prepaid in advance for any course.
Can I get a Refund ?
The College is commited to your experience of learning being positive at every stage.
To ensure this is the case our full Fees, Refunds and Charges policy is available to download here.
How do I know I’m Registered ?
Confirmation of registration in an accredited course will be emailed advising, if any, next steps to take to continue to course enrolment.
Please note that registrations for all other courses are considered effective, unless we contact you to state otherwise.
Are there Subsidies for my course ?
New NSW Government Support provides Concessions and Fee Free programs . Contact the College for eligibility information. For other programs Pensioners and Seniors Cards where the fee is up to and including $120 the reduction is $15, for all other courses the reduction is $20. No concessions on seminars and workshops.
What do I need to buy ?
Please ask for a materials list on registration. With the exception of Accredited Courses materials are not provided by the College unless stated. Students should allow for this cost when choosing a course.
Program for People with Disabilities ?
Enrolment (excluding course materials) in any course for companions of people with disabilities is FREE where that Companion has enabled a person with a disability to participate in a College course. Contact the College for details as to which courses are easily accessible.
How do I get my money back ?
A refund will only be made where the College cancels a course. Please choose your course carefully as the College cannot accept responsibility for changes in personal circumstances which prevent attendance. Once a course is planned, funds are then committed to course costs and cannot be refunded. Once a course has commenced, we regret we cannot arrange a transfer to another course. Requests for refund should be made in writing to the Principal. This refund policy does not remove your rights to take further action under the Australian Consumer Law.
How do I get a Receipt ?
For telephone, fax or mail enrolments, receipts are available
How do I become a member ?
Anyone can become a member of Nepean Community College.
Membership offers the entitlement to be mailed College programs, attendance
at the Annual General Meetings and allows for voting on issues of importance.
Membership is set at $2 and is separate to enrolment fees for courses.
can Enrol ?
otherwise stated, all courses and workshops are for people 15 years
and over. Younger participants may be accepted if accompanied by a fee
Will I get support with my learning ?
The College exists to provide opportunities to learn. It will make every effort to provide reasonable adjustments. All students who register an interest in accredited course will be asked to undertake a Language, Literacy and Numeracy assessment prior to enrolment. In this way we can identify any support you may need to complete the course and ensure it is available. We offer literacy support materials to assist any gaps identified by this assessment. We also work with the course facilitators to make reasonable adjustments to training plans if necessary.
What’s a USI and do I need one ?
If you’re studying nationally recognised training in Australia from 1 January 2015, you will be required to have a Unique Student Identifier (USI). It is easy to create and the How To is available at www.usi.gov.au.
What are my rights as a customer ?
Nepean Community College has been awarded the ACE Endorsed Quality Award. We are responsible for the quality of the training and assessment and for issuing AQF certificates for accredited courses. We are committed to the provision of quality education and business training services. If at the completion of your training program you consider that the course did not cover the advertised content, please inform the College in writing. If you feel the College has been unjust and not acted in good faith in any issue including assessment, enrolment and course delivery, please address your concerns in the first instance to your Centre Coordinator or Program Manager. If you feel the matter remains unresolved you are encouraged to contact the Principal. In turn the Principal has the opportunity to take matters to the College Council as required..
Can I give feedback ?
At some stage during a course your tutor will ask you to complete an evaluation form. Your feedback is important to us. Evaluation forms may be handed to your tutor or sent in direct to the College office.
Can I get credit for previous study (RPL) ?
If you wish to have recognition of prior learning or current competencies recognised, contact us prior to enrolment to discuss your previous experience in person. We recognise AQF qualifications and Statements of Attainment issued by other Registered Training Organisations throughout Australia in line with AQTF Standards. We will contact the provider of your previous qualifications to confirm authenticity Customer Service Guarantee Nepean Community College has been awarded the ACE Endorsed Quality Award. We are responsible for the quality of the training and assessment and for issuing AQF certificates for accredited courses. We are committed to the provision of quality education and business training services. If at the completion of your training program you consider that the course did not cover the advertised content, please inform the College in writing. If you feel the College has been unjust and not acted in good faith in any issue including assessment, enrolment and course delivery, please address your concerns in the first instance to your Centre Coordinator or Program Manager. If you feel the matter remains unresolved you are encouraged to contact the Principal. In turn the Principal has the opportunity to take matters to the College Council as required.
When will I get my Certificate ?
When you have demonstrated competence against the Assessment Criteria for an Accredited training program you will be issued with a Statement of Attainment or Certificate. For all other courses you may request a Participation Certificate .
What do you do with my information ?
The College adheres to the Privacy Principles enshrined in Schedule 1 of the PRIVACY ACT 1988 (Cth)
You can view these at the Australasian Legal Information Institute here.
As a registered training organisation (RTO), we collect your personal information so we can process and manage your enrolment in a vocational education and training (VET)
course with us.
We use your personal information to enable us
to deliver VET courses to you, and otherwise,
as needed, to comply with our obligations as
We are required by law (under the National Vocational Education and Training Regulator Act 2011 (Cth) (NVETR Act)) to disclose the personal information we collect about you to the National VET Data Collection kept by the National Centre for Vocational Education Research Ltd (NCVER). The NCVER is responsible for collecting, managing, analysing and communicating research and statistics about the Australian VET sector.
We are also authorised by law (under the NVETR Act) to disclose your personal information to the relevant state or territory training authority.
Beyond these requirements We will not disclose Personal Information we collect from you to a third party.
What laws govern the College ?
The College’s activities are governed by compliance with a range of legislative frameworks. Key among these are:
Children & Young Persons (Care and Protection Act) 1998.
Disability Services Standards 2013
Standards for Registered Training Organisations 2015
Disability Discrimination Act 1992
Work Health and Safety Act 2011
Student Identifiers Act 2014
Racial Discrimination Act 1975
Sex Discrimination Act 1984
Age Discrimination Act 2004
Anti-Discrimination Act 2004
Privacy Act 1988
Copyright Act 1968.