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Customer Service Guarantee

Nepean Community College has been awarded the ACE Endorsed Quality Award. We are responsible for the quality of the training and assessment and for issuing AQF certificates for accredited courses. We are committed to the provision of quality education and business training services. If at the completion of your training program you consider that the course did not cover the advertised content, please inform the College in writing. If you feel the College has been unjust and not acted in good faith in any issue including assessment, enrolment and course delivery, please address your concerns in the first instance to your Centre Coordinator or Program Manager. If you feel the matter remains unresolved you are encouraged to contact the Principal. In turn the Principal has the opportunity to take matters to the College Council as required.

Evaluation
At some stage during a course your tutor will ask you to complete an evaluation form. Your feedback is important to us. Evaluation forms may be handed to your tutor or sent in direct to the College office.

Recognition of Prior Learning (RPL)
If you wish to have recognition of prior learning or current competencies recognised, contact us prior to enrolment to discuss your previous experience in person. We recognise AQF qualifications and Statements of Attainment issued by other Registered Training Organisations throughout Australia in line with AQTF Standards. We will contact the provider of your previous qualifications to confirm authenticity Customer Service Guarantee Nepean Community College has been awarded the ACE Endorsed Quality Award. We are responsible for the quality of the training and assessment and for issuing AQF certificates for accredited courses. We are committed to the provision of quality education and business training services. If at the completion of your training program you consider that the course did not cover the advertised content, please inform the College in writing. If you feel the College has been unjust and not acted in good faith in any issue including assessment, enrolment and course delivery, please address your concerns in the first instance to your Centre Coordinator or Program Manager. If you feel the matter remains unresolved you are encouraged to contact the Principal. In turn the Principal has the opportunity to take matters to the College Council as required.

Certification
When you have demonstrated competence against the Assessment Criteria for an Accredited training program you will be issued with a Statement of Attainment or Certificate. For all other courses you may request a Participation Certificate .

Access to College Information
Contact Information collected by the College is used purely to communicate with you.
Statistical data is collected for compliance with State and National Government requirements and is provided anonymously without links to your contact information.
Your information is yours and the College will make available information collected from you on request.

Legislative Compliance
The College’s activities are governed by compliance with a range of legislative frameworks. Key among these are: • Children & Young Persons (Care and Protection Act) 1998. • Disability Services Standards 2013. • Standards for Registered Training Organisations (RTOs) 2015. For a comprehensive list of governing legislation please refer to our web site.

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