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Customer Service - Beginners

Description

Everyone in business needs customer service skills so why not take this course to brush up on your skills in identifying customer needs, delivering and monitoring your customer service and identifying improvements that could be made to the benefit of your business and your customers? BSBCUS301 Deliver and monitor a service to customers

Katoomba Centre on Saturday

Beginning 23/11/2019 from 10:00:00 to 16:00:00

for 1 Day

$114 Your training may be subsidised by the NSW Government. Contact the College to check your eligibility.

** This Course is Nationally Recognised Accredited Training. See the Description for the Units of Competency included **

Topics Covered include:

Learn the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service. Identify customer needs using appropriate questioning and active listening skills Use communication skills to establish rapport and build relationships with customers Respond to and record customer feedback and action taken, produce a report which identifies and recommends ways to improve service delivery

Course Outcome

BSBCUS301 Deliver and monitor a service to customers. Learn the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.

On the first session bring

Pen and paper

Items to be purchased during the course

Special Issues To Note

Workshop, No Concession

NCC Code: 26DELW419

 

 

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