Introductory Help Desk Skill Set - ICTSS00107


This skill set addresses the skills and knowledge required to perform routine Information and Communications Technology (ICT) support for a range of purposes required within an ICT context. ICTSAS211 Develop solutions for basic ICT malfunctions and problems ICTICT219 Interact and resolve queries with ICT clients ICTSAS213 Maintain the integrity of ICT systems ICTSAS210 Update and maintain hardware, software and documentation inventories

Online Penrith on Any Day

Beginning from to


Your training may be subsidised by the NSW Government. Contact the College to confirm your eligibility.

Topics Covered include:

Course Outcome

On the first session bring

Items to be purchased during the course

Special Issues To Note

NCC Code: 81INTM421



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