Business (Customer Engagement)


Attracting customers is not enough to ensure a business survives. The way customers are engaged with, treated and serviced relates directly to their overall satisfaction. This course covers customer engagement, service delivery, health and safety and cultural diversity and focusses not only on the customer but also on the staff member delivering the service. Statement of Attainment in Business (Customer Engagement) BSBCUS301 Deliver and monitor a service to customers BSBTWK301 BSBWHS201 Contribute to health and safety of self and others BSBWOR201 Manage personal stress in the workplace BSBWOR201 Manage personal stress in the workplace

Westfield Penrith on

Beginning from to


Your training may be subsidised by the NSW Government. Contact the College to check your eligibility.

Topics Covered include:

Course Outcome

On the first session bring

Items to be purchased during the course

Special Issues To Note

NCC Code: 8BUCM121



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