Business (Customer Engagement)
Description Attracting customers is not enough to ensure a business survives. The way customers are engaged with, treated and serviced relates directly to their overall satisfaction. This course covers customer engagement, service delivery, health and safety and cultural diversity and focusses not only on the customer but also on the staff member delivering the service.Statement of Attainment in Business (Customer Engagement) BSBCUS301 Deliver and monitor a service to customers BSBTWK301 BSBWHS201 Contribute to health and safety of self and others BSBWOR201 Manage personal stress in the workplace BSBWOR201 Manage personal stress in the workplace Westfield Penrith on Beginning from to for Your training may be subsidised by the NSW Government. Contact the College to check your eligibility.
Topics Covered include: Course Outcome On the first session bring Items to be purchased during the course Special Issues To Note NCC Code: 8BUCM121 |
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