Building and Construction (Business)


Customers! Every business has them but how do they know how to treat their customers? This course will teach you how businesses safely juggle customer needs, wants and expectations with effective customer service and WHS standards, strategies, policies, procedures and programs. Statement of Attainment in Building and Construction (Business) BSBCUS401 Coordinate implementation of customer service strategies BSBCUS402 Address customer needs BSBCUS403 BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements

Westfield Penrith on

Beginning from to


Your training may be subsidised by the NSW Government. Contact the College to check your eligibility.

Topics Covered include:

Course Outcome

On the first session bring

Items to be purchased during the course

Special Issues To Note

NCC Code: 81BUCM121



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