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Statement of Attainment in Introductory Business Skills

Description

Learn the skills to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service, to select and use software and organise electronic information and data and to work in a manner that is healthy and safe in relation to self and others, and to assist in responding to incidents. How to follow work health and safety (WHS) policies, procedures, instructions and requirements; and participating in WHS consultative processes. BSBOPS304 Deliver and monitor a service to customers BSBTEC201 Use business software applications BSBWHS211 Contribute to the health and safety of self and others

Online Penrith on Thursday

Beginning 19/8/2021 from to

for 7 Weeks

Your training may be subsidised by the NSW Government. Contact the College to confirm your eligibility.

** This Course is Nationally Recognised Accredited Training. See the Description for the Units of Competency included **

Topics Covered include:

1 This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service. 2 This unit describes the skills and knowledge required to select and use software and organise electronic information and data. 3 This unit describes the skills and knowledge required to work in a manner that is healthy and safe in relation to self and others, and to assist in responding to incidents. It covers following work health and safety (WHS) policies, procedures, instructions and requirements; and participating in WHS consultative processes.

Course Outcome

On the first session bring

Items to be purchased during the course

Special Issues To Note

This is an Online Self Directed Learning Course

NCC Code: 84STIO321

 

 

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